Returns & Cancellations

We hope that you are delighted with your order. If for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery and you tell us within 7 working days from delivery that you intend to return the item.

We do not accept any exchange of products. If you wish to return an item purchased through mellow-jellow.com, please follow the steps below. 

To return a product, please send an email to itsjellowtime@gmail.com to notify us of your intent to return an item or items. Please include your name, order number, email address, phone number, the items you plan to return, and the reason for the return. We will refund all qualifying returns to your credit card or E-wallet account within 7 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will email you a return label to print out and use.

We will gladly replace any damaged or defective item immediately, and will cover the cost of shipping the faulty product back to us. Please email customer service as soon as possible at itsjellowtime@gmail.com in the event you receive damaged or incorrect products.

For all returns we receive that exceed the 14 days limit, we reserve the right to deny a refund, to partially refund at our discretion. For that reason, we strongly encourage you to email us at itsjellowtime@gmail.com before returning a product for a refund, to make sure you are eligible. All Clearance Item sales are final. All products can be returned to the following address:

MELLOW JELLOW SDN BHD 

Attn: Returns

Unit 7, Level 8, Binjai 8, 

50450, Kuala Lumpur, Malaysia

Cancellations:

Once an order has been processed through our website, we are unable to cancel orders. Should you no longer wish to receive your order, please contact us at itsjellowtime@gmail.com. Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has not been shipped, we will also refund any shipping charges. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return.