Terms & Conditions
Welcome to Mellow Jellow!
“MJ/we/our/us/Mellow Jellow” means Mellow Jellow Sdn Bhd (Registration No. 202101040111 (1440411-H)), including its associates, related companies, subsidiaries and affiliates and its employees, officers, agents, suppliers and vendors.
“Customer” means the person or company to whom this document is addressed.
“Website” shall mean, https://www.mellow-jellow.com/ or any other subdomains of https://www.mellow-jellow.com/ which may be accessible unless expressly excluded by their own terms and conditions.
“Online Store” shall mean the method by which the Customer browses and purchases the products from Mellow Jellow, being the Website and/or the App.
“Order” shall mean the submission of an order for products on the “Website” by the “Customer”.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
The prices of the goods will be as quoted on the Online Store from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system.
Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.
All prices are quoted in RM Ringgit Malaysia and are inclusive of SST. However, if the rate of SST changes between the date of your order and the date of delivery, we will adjust the SST you pay, unless you have already paid for the products in full before the change in SST takes effect. Delivery costs will be charged in addition to the prices, and such additional delivery costs will be incorporated and displayed in the ‘Grand Total’.
Payments may be made by one of the following payment methods unless otherwise specified:
Payment Type as listed: Online Banking, E-wallet & Maybank QRpay
Any discount or other promotional codes issued by MJ from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. Certain products may be excluded and you will not be able to use discount codes in respect of such brands/products.
We reserve the right to reject or cancel any orders which do not comply with these terms even if your payment method has been charged (and will refund in full any amounts paid by you in respect of the order).
Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email or any other method is confidential and the Customer shall not share this with any other person.
If you discover that you have made a mistake with your Purchase, please contact MJ at firstname.lastname@example.org and MJ will do its best in processing your request. For clarity, nothing herein shall place MJ under the obligation to make any refund or replacement, or process your request.
MJ reserves the right to withdraw any product on the Website at any time, from time to time, without notifying you. In the event your Purchases are accepted for products that MJ does not have stock of, MJ reserves the right to cancel your Purchase and refund the payment made by you in full. MJ shall not be liable to you or any third party by reason of withdrawal of any product from the Website, whether it has been sold or not, removing or editing any material or contents on the Website or for refusing to process or accept your order or Purchase.
These Terms & Conditions shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms & Conditions will not be considered a waiver of those rights. If any provision of these Terms & Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms & Conditions will remain in effect.
We reserve the right, at our sole discretion, to modify or replace these Terms & Conditions at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access our Website or make a Purchase after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our Website or make any Purchase.
MJ shall not be liable for any failure in performance of any obligation under this agreement due to causes beyond including without limitation making Purchases, arising out of or caused by, directly or indirectly, forces beyond its control, (including and not limited to any pandemic, fire, strike, act, or order of public authority and other acts of God) during the pendency of such event.